Returns & Exchange

Deliveries and returns – Shipment of your package

Packages are usually shipped within 2 days after receipt of payment and are shipped via La Poste Europe with tracking of your package online.

Delivery charges include handling and packing costs as well as postage costs. Handling fees are set, while freight charges vary depending on the total weight of the shipment. We advise you to group your purchases in a single order. Once the order is placed, we can not group two separate orders and the shipping costs will apply to each of them.

The shipping time is usually 2 to 3 business days for all available items in the Benelux aera and surroundings (France, Germany, Italy, Spain, UK).

Withdrawal period :

  1. The withdrawal period is 14 days from the day of delivery.
  2. In case of withdrawal, the consumer will have the opportunity to complete a withdrawal form. The customer remains free to use another means of communication.
  3. After the receipt of the package, the refund of the order will be made within 14 days after exercice of the withdrawal right. The consumer will have to return the product within the same period. Return costs will be borne by the customer, as well as any damage resulting from manipulation of the goods.

Delivery in relay :
Same day delivery : FREE relay service
You can have your available items the same day of your order. Doing so, you can order by phone or online. This service is free and you have no additional charge to add shipping costs.

The address of our relay point
Schmitz Street 12
1081 Brussels (Koekelberg)
Tél.: +32 2 414 94 04

You will be notified of the arrival of your package by e-mail.